Terms of Use and Travel Inquiry

About these terms

These terms explain the use of aidantours.com and how inquiries and travel arrangements with Aidan Tours and Travels (we, us, or our) are handled. We operate from Kerala, India. The website introduces our taxi, pickup, drop-off, sightseeing, and other travel services. It provides information and a way to contact us; it does not offer instant booking or online checkout.

Please read these terms before making an inquiry. Any separately agreed written quotation and booking confirmation set out the specific terms for your trip. Those agreed details take precedence over general information on this website, subject to applicable law.

Inquiries and booking confirmation

The inquiry form prepares a WhatsApp message for you to review and send. Completing the form, opening WhatsApp, sending a message, or receiving an initial response does not reserve a vehicle or confirm a service. A booking is confirmed only when we expressly confirm the agreed arrangement in writing, including by WhatsApp or email, and any stated booking requirements have been met.

The person arranging a booking must be at least 18 and authorised to act for the travelling group. Please provide accurate contact, date, pickup, drop-off, passenger, and luggage information. Tell us about accessibility or other practical requirements before we agree the service so we can discuss whether they can be accommodated.

Quotations, inclusions, and payment

Prices and availability are discussed directly for your itinerary. Before confirming, check the vehicle or vehicle category, journey details, total price, payment schedule, and what is included or excluded. Depending on the trip, items to clarify include tolls, parking, permits, waiting time, additional distance, driver expenses, and attraction tickets. An item is not included merely because an attraction or service appears on the website.

Any advance payment, balance due, and payment method must be stated in the arrangement agreed with you. This website does not collect card details or process payments. Verify payment instructions through our published contact details if you are unsure. Changes to an agreed itinerary may affect the price; any revised charges should be explained and agreed before the changed service is provided.

Changes, cancellations, and refunds

Contact us as soon as possible if you need to change or cancel a journey. Availability, cancellation charges, and any refund depend on the terms disclosed and agreed for that booking and applicable law. Ask for those terms before confirming or paying. This website does not impose a blanket cancellation fee or a universal no-refund condition.

If we cannot provide a confirmed service, we will contact you to discuss the available options, including an alternative you accept or any refund due. Where a refund is due, we will explain the amount, method, and expected processing time. Nothing here limits a remedy you are entitled to under applicable consumer law.

Pickup, journey timing, and vehicles

Check the confirmed pickup location and time, and provide accurate flight details for airport journeys. Notify us promptly of a delay or change. Travel-time estimates can be affected by traffic, road conditions, weather, and stops; allow suitable time for flights, trains, and appointments. Waiting arrangements and any associated charges are subject to your agreed booking details.

Fleet photographs illustrate vehicle types and do not guarantee a particular model, colour, or registration. The vehicle or category agreed in your confirmation determines your arrangement. If a change becomes necessary, we will discuss it with you and explain your options.

Traveller responsibilities and safety

Follow applicable laws, seat-belt requirements, and reasonable safety instructions. Do not exceed the agreed passenger or luggage capacity, carry prohibited items, or behave in a way that puts others at risk. A responsible adult must supervise children. Discuss child-seat or other equipment needs in advance rather than assuming availability. Check your belongings when leaving a vehicle and contact us promptly about anything missing.

Travellers are responsible for documents and permissions required for their own journey or attraction visits. A service may need to pause or stop if continuing would be unsafe or unlawful; the consequences will be considered under the agreed booking terms and applicable law.

Destinations, other operators, and disruption

Destination descriptions are general guidance. Opening hours, admission rules, permits, and availability can change. Independent attractions, accommodation, and other operators may have their own terms. Where we arrange a third-party service for you, clarify the provider, inclusions, and relevant conditions before accepting it. This does not remove our responsibility for our own services.

Severe weather, road closures, government restrictions, strikes, or other disruption may affect a confirmed journey. We will discuss material changes and reasonable available options with you. Any replacement arrangement, cancellation, or refund remains subject to the agreed terms and applicable law.

Website use and privacy

Use this website lawfully. Do not submit misleading or abusive inquiries, interfere with the site, attempt unauthorised access, or misuse its content. Website text, branding, and images belong to their respective owners; viewing them does not grant permission for commercial reuse. We may correct or update website information as needed.

Our Privacy Policy explains inquiry information and website logs. WhatsApp and other external services operate under their own terms and policies.

Your rights, applicable law, and updates

Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory consumer rights, including remedies for a deficient service. These terms do not exclude responsibility for fraud or wilful misconduct.

These terms are governed by the laws of India, subject to any mandatory protections that apply to you. Please contact us first so we can try to resolve a concern. This does not prevent you from approaching a competent court, consumer commission, or other authority available under applicable law.

Updates will be published here with a revised date. An update to this page does not retrospectively change the terms of a booking already confirmed with you.